Conflict resolution
Conflict resolution is the process of resolving a dispute or a conflict, by providing each side's needs, and adequately addressing their interests so that they are satisfied with the outcome. Conflict resolution aims to end conflicts before they start or lead to bloodshed.
This usually involves two or more groups with opposing views reguarding specific issues, and another group or individual who is considered to be neutral in their opinion on the subject. This last bit though is quite often not entirely demanded if the "ouside" group is well respected by all opposing parties.
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