Computer assisted dispatch

Computer assisted dispatch systems use one or more servers located in a central dispatch office, which communicate with mobile data terminals installed in the remote vehicles.

Clients call the central dispatch office and request the service; a telephone operator or automated telephone system then enters the information into the computer system, which dispatches the appropriate vehicle(s) to the requested location.

Computerized mapping, GPS, and caller identification technology are often used to enhance the service by pinpointing the locations of both the client and the most suitable vehicle for serving the client.

Referenced By